Pricing
One price per agent seat
You pay for the agents who work tickets. Your customers, their people and your vendors never take a seat.
Agent seats
Each active or invited agent uses one seat, partner admins included. Ask for more seats from your desk and they are added to your contract.
AI credits
A monthly AI credit budget comes with your desk. Top-ups and overage billing are agreed with us.
A yearly contract
Seats are invoiced once a year on your contract, in US dollars with VAT where it applies. Extra seats are added pro rata.
Included with every desk
- Your logo, name and colour on every console
- Customers and their people at no extra cost
- Vendor collaboration and vendor invoices
- SLA policies, calendars and queues
- Time tracking, rate cards and customer invoices
- Knowledge base with Before you ask
- Migrations from your old tool
- Reports, audit log and exports
- English and Arabic consoles
- iPhone app for your team and customers, rolling out now
Questions
Pricing questions
Who counts as a seat?
Every active or invited agent, partner admins included. Customers, their people and vendor engineers do not.
Can we change the number of seats?
Yes. Ask for more seats from your desk. Once approved, they are added to your contract with a pro-rata line on the next invoice.
What happens when AI credits run out?
AI tools stop for the rest of the month and your partner admin can ask us for more. If overage billing is on for your desk, use continues and is billed on your platform invoice.
Which currency do you bill in?
US dollars, with VAT at 15% where it applies.
Do you charge per customer or per ticket?
No. The price depends on agent seats and the AI budget, not on how many customers or tickets you have.